FAQ

What is soy wax, and why is it used in candles?

• Soy wax is a natural wax derived from soybeans. It's used in candles because it's renewable, biodegradable, and burns cleaner and longer than traditional paraffin wax.

Are your candles really made from 100% soy wax?

• Yes, all our candles are made from 100% soy wax sourced from  USA-grown soy beans. We do not mix or blend with other waxes.

Are your candles environmentally friendly?

• Absolutely. Soy wax is a sustainable and eco-friendly alternative to paraffin wax. Our candles are free from toxins and harmful chemicals, and we use all recyclable/biodegradable packaging to reduce waste.

Do your candles produce soot or smoke when burned?

• Our soy wax candles burn cleanly, producing minimal soot and smoke when burned properly.

What type of wicks do you use in your candles? Are they safe?

• We use either cotton or wood wicks in all of our candles. They are lead-free, zinc-free, and safe for use.

Are your candles scented?

• Yes, we offer a wide range of scented candles using high-quality non-toxic phthalate free fragrance oils.

How strong are the scents in your candles?

• Our candles are carefully crafted to provide a balanced scent throw. The strength of the scent will vary depending on the fragrance and size of the candle.

Do your candles contain any harmful additives or chemicals?

• No, our candles are free from additives and harmful chemicals commonly found in most commercial candles. We prioritize safety and quality in our ingredients.

Are your candles vegan-friendly?

• Absolutely. Our candles are made with 100% plant-based soy wax and do not contain any animal products.

Are your candles cruelty-free?

• Yes, our candles are cruelty-free. We do not test our products on animals.

How long do your candles burn?

• The burn time of our candles varies depending on the size and type of candle, but typically ranges from 20-80 hours.

What precautions should I take when burning your candles?

• Always trim the wick to ¼ inch before lighting, and never leave a burning candle unattended. Do not exceed 4 hours of continuous burning. Keep the candle away from drafts, flammable materials, and out of reach of children and pets.

How should I properly care for and maintain my candles?

• To ensure the best performance, trim the wick before each use and allow the wax to melt to the edges of the container during the first burn to prevent tunneling.

Do you offer custom or personalized candle options?

• Yes, we offer custom orders for special events or occasions. Contact us for more information.

Do you offer bulk or wholesale pricing?

• Yes, we offer bulk and wholesale pricing for retailers and businesses. Please inquire for more details.

How are your candles packaged?

• Our candles are carefully packaged in recyclable or biodegradable materials to ensure they arrive safely and sustainably.

Do you offer gift wrapping or special packaging for gift orders?

• Yes, we offer gift wrapping and personalized packaging options for special gift orders.

Where are your candles made?

• All of our candles are handcrafted with love and care in Frederick, Maryland.

What is your return or exchange policy?

• We appreciate and care deeply for each and every one of our customers. If you are unhappy with your purchase please reach out to us at support@mltdcandlecompany.com and we will do everything we can to make it right.